Frequently Asked Questions
National Career Certification Board (NCCB)

What is NCCB's refund policy?

Certification exams and practice exams are non-refundable and non-transferable and must be taken by the person who is registered for the exam.

Once I purchase an exam with NCCB , how many days will I have to take the exam?

You will have 30 days from the date of purchase to take the exam. 

What is included with my exam purchase?

Your exam purchase will include access to the certification exam. You may purchase practice exams and take the practice exams 3 times each. There is no time limit on them, and you can access the practice exams without using Proctorio. 

How  much time will I have to complete the exam?

You will have 2 hours to complete your exam, which consists of 80 questions.  The clock begins when your start the actual exam.  Setting up your computer with Proctorio does not affect your exam time.

What is considered a passing score?

You will need to score a 70% or higher to pass the certification exam.

What happens if I don't pass the exam.

We encourage you to take the practice exams until you have scored a 70% or higher on them.  This will prepare you for the actual exam.  If you need more help, we have a "Recommended Reading" tab listed under each examination on the website.  If you do not pass the actual exam you must purchase it again at a later date.

How much does it cost to retake an exam if I don't pass it?

If you do not pass the exam the cost to retake it is $175.00. There is no limit on how many times you may retake an exam but you must pay the $175.00 fee each time.

What is Proctorio?

Proctorio is an AI powered online proctoring service that allows exam takers to complete their assessment at home while still ensuring the integrity of the exam. Here at NCCB we desire professionalism and integrity in all that we do.  This includes ensuring that the exam process is validated.  Proctorio helps us achieve this goal and it provides our students with the necessary assistance they may need the day of the exam.

When is Proctorio available?

Proctorio is available seven days a week and 24 hours a day, 365 days a year. There is no need to schedule a time to take your exam. Just follow the instructions in the exam center and take it whenever you're ready.

How far in advance do I need to schedule my Exam with Proctorio?

There is no need to schedule a time to take your exam. Just follow the instructions in the exam center and take it whenever you're ready.         

What are the Technical requirements for using Proctorio?

  • You must be using Chrome as your browser.
  • A reliable computer running Windows XP (or higher) or Mac OS X 10 (or higher).
  • A web cam with 640x480 video pixel resolution or higher.
  • Headphones or working speakers connected to the computer.
  • A working microphone connected to the computer.  We recommend a web came that has a built in microphone.
  • A reliable, high-speed Internet connection.
  • The ability to allow video and screen-sharing connections to the computer used to take an exam.

Will the Proctorio representative help me troubleshoot a technical issue?

Proctorio has a chat function that will allow you to have support if necessary. The chat window will show up once you are logged into your exam.