FAQ'S

 Frequently Asked Questions

National Career Certification Board (NCCB)


Who Can Take NCCB Certification Exams?

NCCB is a certifying body only — not a training company. You’ll need prior training before taking an exam.

We don’t require a specific school or program — anyone with relevant training may take our exams.

If you haven’t completed a certificate or certification course, visit our Training Providers tab for approved partners whose programs meet our standards.
Even if your school isn’t listed, you can still certify through NCCB — just review the Recommended Reading and take a Practice Exam first to ensure you’re prepared.


Can I Use Notes or Books During the Exam?

No. All NCCB exams are closed-book.
Online proctor sessions are reviewed to maintain testing integrity.


What If I Don’t Pass?

No worries — you can try again.

  • Use practice exams until you consistently score 70%+

  • Review the Recommended Reading for your exam

  • Retake the exam anytime by repurchasing when ready


Does NCCB Provide Career Training?

No. NCCB provides certification exams only.
If you need training, contact one of our Approved Training Providers listed on our website.


What Is NCCB’s Refund Policy?

All certification and practice exams are non-refundable and non-transferable.
Each exam must be taken by the individual who registered.


How Long Do I Have to Take the Exam?

You’ll have 30 days from your purchase date to complete your exam.


What’s Included With My Exam Purchase?

Your purchase includes one official certification exam.
Practice exams are sold separately — you can take each up to 3 times, and they’re untimed.


How Much Time Do I Get for the Exam?

You’ll have 2 hours to complete 80 questions.
The timer starts once you begin.


What’s a Passing Score?

You’ll need a 70% or higher to pass your certification exam.


How Much Does It Cost to Retake an Exam?

Each retake costs $175.00.
There’s no limit on retakes, but you must contact the NCCB Registrar to reset your exam before each attempt.


Do I Need to Schedule My Exam?

No scheduling required! 
Take your exam anytime within 30 days of purchase — just log in when you’re ready.


What Are the Technical Requirements?

Make sure your setup includes:

  • Browser: Google Chrome

  • Computer: Windows XP+ or Mac OS X 10+

  • Webcam: 640×480 resolution or higher (with mic)

  • Audio: Working speakers/headphones + microphone

  • Internet: Reliable high-speed connection

  • Permissions: Allow video + screen sharing


Ready to Get Certified?

With NCCB’s flexible online proctoring, you can test anytime, anywhere — and earn your certification on your schedule.