FAQ'S

📌 Frequently Asked Questions

National Career Certification Board (NCCB)


👩‍🎓 Who Can Take NCCB Certification Exams?

NCCB is a certifying body only — not a training company. You’ll need prior training before taking an exam.

We don’t require a specific school or program — anyone with relevant training may take our exams.

If you haven’t completed a certificate or certification course, visit our Training Providers tab for approved partners whose programs meet our standards.
Even if your school isn’t listed, you can still certify through NCCB — just review the Recommended Reading and take a Practice Exam first to ensure you’re prepared.


📚 Can I Use Notes or Books During the Exam?

No. All NCCB exams are closed-book.
Online proctor sessions are reviewed to maintain testing integrity.


❌ What If I Don’t Pass?

No worries — you can try again.
✅ Use practice exams until you consistently score 70%+
📖 Review the Recommended Reading for your exam
💳 Retake the exam anytime by repurchasing when ready


🎓 Does NCCB Provide Career Training?

No. NCCB provides certification exams only.
If you need training, contact one of our Approved Training Providers listed on our website.


💳 What Is NCCB’s Refund Policy?

All certification and practice exams are non-refundable and non-transferable.
Each exam must be taken by the individual who registered.


⏳ How Long Do I Have to Take the Exam?

You’ll have 30 days from your purchase date to complete your exam.


📘 What’s Included With My Exam Purchase?

Your purchase includes one official certification exam.
Practice exams are sold separately — you can take each up to 3 times, and they’re untimed.


🕑 How Much Time Do I Get for the Exam?

You’ll have 2 hours to complete 80 questions.
The timer starts once you begin.


🏆 What’s a Passing Score?

You’ll need a 70% or higher to pass your certification exam.


💵 How Much Does It Cost to Retake an Exam?

Each retake costs $175.00.
There’s no limit on retakes, but you must contact the NCCB Registrar to reset your exam before each attempt.


📅 Do I Need to Schedule My Exam?

No scheduling required! 🎉
Take your exam anytime within 30 days of purchase — just log in when you’re ready.


💻 What Are the Technical Requirements?

Make sure your setup includes:

  • Browser: Google Chrome

  • Computer: Windows XP+ or Mac OS X 10+

  • Webcam: 640×480 resolution or higher (with mic)

  • Audio: Working speakers/headphones + microphone

  • Internet: Reliable high-speed connection

  • Permissions: Allow video + screen sharing


✅ Ready to Get Certified?

With NCCB’s flexible online proctoring, you can test anytime, anywhere — and earn your certification on your schedule.