FAQ'S

📌 Frequently Asked Questions
National Career Certification Board (NCCB)
 

Does NCCB provide career training?

No, NCCB is a third party certification organization providing certification exams only. If you require career training please contact one of our Approved Training Providers.

 

💳 What is NCCB's refund policy?

All certification and practice exams are non-refundable and non-transferable. Exams must be taken by the individual registered.

⏳ How long do I have to take the exam after purchase?

You’ll have 30 days from the date of purchase to complete your exam.

📘 What’s included with my exam purchase?

Your purchase includes access to the official certification exam.

  • Practice exams are available separately and can be taken up to 3 times each.

  • Practice exams have no time limit.

🕑 How much time do I get for the exam?

You’ll have 2 hours to complete the exam, which includes 80 questions. The timer begins once you start.

🏆 What’s a passing score?

A 70% or higher is required to pass your certification exam.

❌ What if I don’t pass?

  • Use practice exams until you’re consistently scoring 70% or higher.

  • Check out the “Recommended Reading” tab under each exam for extra support.

  • If you don’t pass, you can repurchase the exam at a later date.

đŸ’” How much does it cost to retake an exam?

Each retake is $175.00. There’s no limit to how many times you may retake, but the fee applies each time. You MUST inform the NCCB Registrar if you need to retake an exam. The The exam must be reset manually for each retake.

📅 Do I need to schedule my exam?

No scheduling required! 🎉 You can take your exam anytime within 30 days of purchase—just log into the exam center when you’re ready.

đŸ’» What are the technical requirements?

To ensure a smooth testing experience, you’ll need:

  • Browser: Google Chrome

  • Computer: Windows XP or higher / Mac OS X 10 or higher

  • Webcam: 640x480 resolution or higher (with built-in mic recommended)

  • Audio: Working speakers or headphones + microphone

  • Internet: Reliable, high-speed connection

  • Permissions: Ability to allow video + screen-sharing

✅ Ready to earn your certification? With NCCB’s flexible, online proctoring, you can take your exam anytime, anywhere and get certified on your schedule.